Text mining is een specifieke techniek binnen de machine learning wereld. Deze techniek is gespecialiseerd in het automatisch selecteren van waardevolle informatie binnen grote hoeveelheden open tekstvelden. Bij open tekstvelden moet je denken aan contactverzoeken via je website, klachten, e-mails, social media content en open vragen in enquêtes.
Met onze text mining oplossingen is het mogelijk om de dagelijks groeiende ‘information overload’ te lijf te gaan. Onze data scientists begrijpen als geen ander dat er in iedere branche gebruik wordt gemaakt van een ander jargon. Hierdoor zijn zij in staat om text mining tools te ontwikkelen die specifiek van toepassing zijn op jouw organisatie. Op deze manier wordt de meeste waarde uit jouw open teksten gehaald.
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